Meet Nikki, our Account Manager
Meet Nikki, our Account Manager. Nikki joined Acre in July 2021.
What were you doing before you joined Acre?
Before joining Acre, I worked for a company specialising in identity verification, location intelligence, and fraud prevention. I onboarded new clients and facilitated their sign-ups, working closely with Customer Success Managers and Account Managers. This experience solidified my desire to become an Account Manager. Prior to that, I worked in banking, which sparked my interest in finance.
What is the best part of your job?
Engaging with clients is my favourite part of the job. I love discussing the innovative projects we're working on at Acre and seeing our relationships deepen over time. The variety in clients and daily activities keeps things exciting and dynamic.
What does your typical day working at Acre look like?
A typical day involves regular check-ins with clients, conducting quarterly review sessions, analysing their usage of Acre, generating content for cross-sales, and delivering roadmaps. I also conduct demos for potential prospects who are interested in onboarding.
What is your favourite thing about working at Acre?
I love the collaborative environment at Acre. I work closely with various departments, including Business Development, Product, and Customer Success. Being at a startup allows me to interact directly with the CEO, CTO, and Head of Innovation, which is a unique and enriching experience. The people here truly make it special!
What do you do outside of work?
While I often joke about not having an exciting hobby, I do enjoy shopping trips to Zara, weekend brunches, and taking five holidays a year. Additionally, I could probably work part-time as a hen party planner!
What is your favourite lunch spot near our Shoreditch office?
I might be a bit basic, but I love grabbing lunch at Itsu or Joe & the Juice. Their spicy tuna on gluten-free bread is a favourite of mine!
What skill do you think is crucial for Customer Success?
Listening is crucial. It's essential to thoroughly understand your clients, their goals, challenges with the system, and intentions. With a continuously evolving system, the ability to listen and relay client feedback is invaluable.